Authors: V Anitha, Iman Sariya S
Abstract: Business Continuity Planning (BCP) is essential for ensuring organizational resilience during disruptions, and Human Resource (HR) management plays a critical role in its execution. This study examines the involvement of HR in Business Continuity Planning at Big Bazaar, a major retail chain in India. The objective is to explore how HR strategies contribute to maintaining operations during crises such as pandemics, natural disasters, and economic slowdowns. The research is based on interviews with HR managers, employee feedback, and analysis of internal policies. Findings reveal that Big Bazaar’s HR department has implemented key practices such as flexible work arrangements, cross-training, digital communication tools, and employee wellness programs to support continuity. The study highlights the importance of proactive workforce planning, crisis communication, and leadership development in sustaining business operations. Challenges identified include limited preparedness for sudden disruptions and gaps in remote workforce management. The paper concludes with recommendations for strengthening HR’s role in BCP through scenario planning, policy updates, and continuous training. By integrating HR more deeply into continuity frameworks, organizations like Big Bazaar can build a more adaptive and resilient workforce, ensuring stability in the face of future uncertainties.
