Authors: Srihari K S
Abstract: The rapid expansion of the gig economy has fundamentally transformed workforce dynamics in the Information Technology (IT) sector, creating new opportunities alongside complex human resource (HR) management challenges. This study examines the key HR challenges associated with managing gig workers in the IT sector, with specific focus on the roles of employee engagement and compensation & benefits as determinants of job satisfaction. Employing a quantitative research design, primary data were collected from 107 IT gig workers engaged in software development, web design, data analysis, and testing roles through a structured, validated 30-item questionnaire based on a five-point Likert scale. Data were analysed using descriptive statistics, Cronbach's Alpha reliability testing, Pearson correlation, multiple linear regression, independent-samples t-tests, and one-way ANOVA. Findings reveal that all three constructs—employee engagement (M = 3.687), compensation & benefits (M = 3.820), and job satisfaction (M = 3.782)—exceed the neutral midpoint significantly (p < 0.001), yet fall below the agreement threshold, indicating unresolved structural challenges. Multiple regression analysis demonstrates that employee engagement (β = 0.516) and compensation & benefits (β = 0.382) together explain 62.1% of the variance in job satisfaction (R² = 0.621). Gender- based analysis reveals significantly higher satisfaction among female gig workers (M = 3.952) compared to males (M = 3.530; p = 0.005). Satisfaction levels are consistent across work type and experience level, suggesting systemic rather than role-specific HR deficiencies. The study advances the application of the Job Demands-Resources (JD-R) Model and Self-Determination Theory to non- standard employment contexts, and offers actionable recommendations for HR professionals managing contingent IT workforces.
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