Authors: Divya Vats, Dr. Kirti
Abstract: The rapid transformation of workplace practices following the COVID-19 pandemic has accelerated the adoption of hybrid work models across the global information technology (IT) industry. While hybrid work provides flexibility and autonomy, it also introduces challenges in maintaining a healthy work–life balance (WLB), particularly for women employees who frequently manage both professional and domestic responsibilities. This review paper systematically examines existing literature to analyze the impact of work–life balance on women’s job satisfaction and retention within hybrid work environments, with specific emphasis on the IT sector in the National Capital Region (NCR) of India. A systematic literature review approach was employed using databases such as Scopus, Web of Science, and Google Scholar covering studies from 2015–2025. The findings indicate that effective work–life balance significantly enhances job satisfaction, organizational commitment, and employee retention among women professionals. Key determinants include flexible work policies, managerial support, workload management, and organizational culture. However, hybrid work also presents challenges such as blurred work–home boundaries, digital fatigue, and increased workload expectations. The review highlights research gaps related to region-specific studies in India and proposes a conceptual framework linking work–life balance, job satisfaction, and retention. The findings provide valuable insights for organizations seeking to create gender-inclusive hybrid workplaces and improve long-term workforce sustainability.
DOI: http://doi.org/10.5281/zenodo.20593734
