Authors: S. Akash
Abstract: This study examines the influence of workplace conflict on quiet quitting behavior among employees in the Information Technology (IT) sector. Workplace conflict, arising from differences in opinions, communication gaps, workload, interpersonal relationships, role ambiguity, and organizational practices, can significantly affect employees’ attitudes and work engagement. Quiet quitting refers to a pattern in which employees perform the duties formally required by their jobs while reducing discretionary effort, participation, and involvement beyond those basic expectations. The study explores how various forms of workplace conflict may contribute to reduced motivation, emotional disengagement, lower organizational commitment, and the development of quiet quitting tendencies among IT employees. It also considers the potential role of factors such as job satisfaction, work-life balance, managerial support, organizational culture, and communication in shaping this relationship. The study highlights the importance of creating a supportive and collaborative work environment, addressing conflicts constructively, and strengthening employee engagement to reduce disengagement behaviors. The findings are expected to provide useful insights for IT organizations and human resource professionals seeking to improve workplace relationships, employee well-being, productivity, and organizational effectiveness.
