Authors: Krisha R, Dr. S Marutha Vijayan
Abstract: – In contemporary organizational settings, the role of emotional intelligence (EI) in effective leadership has emerged as a pivotal factor influencing workplace harmony and employee engagement. This research explores the intersection of emotional intelligence, conflict management, and employee engagement, highlighting how leaders who "lead with heart" foster resilient, inclusive, and productive work environments. Drawing on field-based observations and employee feedback, the study investigates how leaders’ self-awareness, empathy, and emotional regulation contribute to resolving conflicts constructively while simultaneously enhancing motivation and commitment among employees. The findings suggest that emotionally intelligent leadership not only mitigates interpersonal tensions but also cultivates trust, collaboration, and organizational loyalty, ultimately driving sustainable performance outcomes. This paper underscores the strategic value of emotional intelligence as a core competency for human resource management in navigating workplace challenges and nurturing employee well-being.
