Customer Satisfaction Towrds E-Banking Services With Reference To Select Public Sector Banks In Tircuhirappalli City

Authors: K. Beema Rao

Abstract: E-banking is a broad term that refers to the process through which customers can carry out personal or commercial banking transactions using electronic and telecommunication networks. The present study examines customer satisfaction towards e-banking services offered by selected public sector banks in Tiruchirappalli city. A sample of 60 respondents was chosen for the study. The research covers various e-banking services provided by five selected public sector banks, namely Indian Overseas Bank (IOB), Canara Bank, Indian Bank, and the State Bank of India (SBI). The analytical tools used for the study include frequency tables and the Chi-square test.

DOI: https://doi.org/10.5281/zenodo.17948030

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IJNREFM EDITORIAL BOARD MEMBER Dr. Bhavanam Amarnath Reddy

Dr. Bhavanam Amarnath Reddy Affiliation Associate Professor, Department Of Finance & Marketing, Vignana Jyothi Institute Of Management Email ID: amarnathreddy.b6@gmail.com Summary: Dr. Bhavanam Amarnath Reddy is working as an associate…

Measuring Customer Satisfaction In E-Commerce: A Comparative Study Across Platforms

Authors: Kailas Vanvas Singade, Dr. Nitin Ganorkar Abstract: Online shopping is the process whereby consumers directly buy goods, services etc. from a seller interactively in real-time without an intermediary service…

Customer Satisfaction Towrds E-Banking Services With Reference To Select Public Sector Banks In Tircuhirappalli City

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