Authors: Sonal Gavali, Rani Kachare, Rupali Dagadkhair, Siddhi Dhapodkar, Prof. Swapnil Pawar
Abstract: This research paper examines the role of conflict management and its impact on team performance in the Information Technology (IT) sector. In today’s dynamic business environment, IT organizations rely heavily on teamwork, collaboration, and communication to achieve organizational goals. However, workplace conflicts arising from differences in opinions, work pressure, communication gaps, cultural diversity, and role ambiguity can negatively affect employee productivity and team efficiency. Effective conflict management practices are therefore essential to maintain healthy work relationships and improve overall team performance. The primary objective of this study is to analyze the causes of workplace conflict in IT organizations, evaluate the strategies used to manage conflicts, and understand their influence on team productivity, employee satisfaction, and organizational effectiveness. The study adopts a descriptive and analytical research methodology using both primary and secondary data. Primary data is collected through structured questionnaires from employees working in various IT companies. The findings of the study indicate that proper conflict management techniques such as communication, collaboration, negotiation, and leadership support positively influence team performance. The research also highlights that unresolved conflicts reduce employee morale, increase stress, and negatively impact productivity.
DOI: http://doi.org/10.5281/zenodo.20354251
