Authors: Dr. C.Addlin Pooviga, Dr. B. X. Jonitha Stany Mary
Abstract: Artificial intelligence (AI) is changing the face of business processes, but the nature of this change is still a point of controversy. This paper aims to conduct an evaluation of the effect of AI adoption on business processes by considering the insights revealed by recent research. It was found out that adoption of AI brings about positive results in several dimensions of business processes. Quantitative information showed that tasks' completion rate with assistance of AI amounts to 78%, whereas in case of no assistance, this rate is 54%; moreover, up to 62.5% of efficiency increase is attainable via AI automation. AI fluency, which can be understood as integration of AI into thousands of tasks, is associated with 1.7× sales conversions increase, 1.5× customer satisfaction improvement, 35% productivity increase in software development, and 30% manufacturing throughput increase. However, the path to achieving all those benefits is a process that involves stages from personal productivity to company productivity and is accompanied by certain obstacles, such as high costs of implementation, etc.
DOI: http://doi.org/10.5281/zenodo.21349122
