Authors: Dr Sowmya. S
Abstract: E-banking is changing the banking industry, having the major effects on banking relationships. Banking is now no longer confined to the branches where one has to approach the branch in person, to withdraw cash or deposit a cheque or request a statement of accounts. In true E-banking, any inquiry or transaction is processed online without any reference to the branch (anywhere banking) at any time. Providing E-banking is increasingly becoming a "need to have" than a "nice to have" service. The net banking, thus, now is more of a norm rather than an exception in many developed countries due to the fact that it is the cheapest way of providing banking services. E-banking has a lot of benefits which add value to customers’ satisfaction in terms of better quality of service offerings and at the same time enable the banks gain more competitive advantage over other competitors. This paper discusses Features, Structural framework, Services of E-banking and its usage pattern in an emerging economy.
DOI: http://doi.org/10.5281/zenodo.20708319
