“A Study On Online Payment Fraud Its Effect On Consumer Confidence”

Authors: Prof. Neelam Patil, Sahil Vitthal Kindre, Pranay kapade, Bhagwat Badrinath Kute

Abstract: The rapid growth of digital payment methods such as UPI, mobile wallets, net banking, debit cards, and credit cards has transformed the financial transaction system in India. However, the increasing use of online payments has also led to a rise in fraud cases such as phishing, OTP scams, fake links, and identity theft. These fraudulent activities negatively affect consumer confidence and trust in digital payment systems. This study examines the impact of online payment fraud on consumer confidence and highlights the importance of security measures and consumer awareness in building trust toward online payment platforms. The research focuses on consumer experiences, awareness, and trust related to various digital payment systems.

DOI: https://doi.org/10.5281/zenodo.20286236