Authors: Samruddhi Sudhakar Nikambe, Prof. CS. Jayamala Katkar
Abstract: This study examines how advanced money management benefit quality affects customer reliability. Understanding customer recognition has become essential for banks because to the rapid growth of computerized account management systems like UPI, web keeping money, and flexible keeping money. The ponder is based on crucial data gathered from 100 respondents via a structured survey. Important benefit quality metrics were examined, including effectiveness, security, responsiveness, ease of use, and unwavering quality. The Descriptive analysis test, harsh score, and factual devices counting rate assessment were used. The findings reveal a crucial connection between client reliability and benefit quality. Security and usability were determined to have the most significant impact of all the variables.
DOI: https://doi.org/10.5281/zenodo.20117366
