Authors: Zohra Wasi, Dr. Rashmi Manhas
Abstract: Employee job satisfaction is a multidimensional construct critically linked to organisational performance, workforce retention and sustainable competitive advantage. Drawing on a descriptive-analytical design, the present study investigates the level and determinants of job satisfaction among 100 employees drawn from diverse sectors in urban India. Structured questionnaire data were analysed using percentage analysis, correlation, chi-square testing and cross-tabulation. Five theoretical hypotheses—grounded in Herzberg's Two-Factor Theory, Maslow's Hierarchy of Needs, the Job Characteristics Model and Equity Theory—were empirically tested. Findings confirm that compensation, work environment, leadership quality, career growth opportunities and work-life balance each exert a statistically significant positive influence on job satisfaction (r = 0.59–0.71, p < 0.01). While 70% of respondents report satisfactory or highly satisfactory job experiences, 25–35% flag concerns regarding pay equity, limited career advancement and workplace stress, indicating substantive room for HR intervention. The study confirms that elevated job satisfaction meaningfully enhances individual performance and reduces voluntary turnover. Actionable recommendations are advanced for human resource practitioners, covering compensation redesign, leadership development, flexible work arrangements and structured recognition programmes.
DOI: https://doi.org/10.5281/zenodo.19915898
