Authors: Farid Kamal oglu Abbasov, Maryam Tofiq qizi Rahimli, Orkhan Vugar oglu Ismayilov, Narmina Ilham qizi Guliyeva
Abstract: Public infrastructure management is evolving rapidly with the integration of cloud-based platforms and intelligent automation. Salesforce, a leading Customer Relationship Management (CRM) platform, offers Apex—a proprietary programming language—that allows for highly customizable automation of complex workflows. This study explores the use of Salesforce Apex workflows to enable adaptive automation in the public sector, with a focus on optimizing service delivery, improving infrastructure lifecycle management, and enabling real-time responsiveness in civic operations. By leveraging the scalability and flexibility of Apex, public institutions can dynamically adjust to citizen demands, regulatory changes, and infrastructure disruptions in a controlled and auditable manner.
DOI: https://doi.org/10.5281/zenodo.16314518
